Privacy Policy

This Privacy Policy explains how Okeyo Travel collects, uses, shares, and protects your personal data when you use the platform.

We are committed to handling this information with transparency, security, and in accordance with applicable laws.

We collect the information necessary to create an account, manage bookings, and improve the user experience.

• Account information:
  • first name, last name, email, and phone number
  • profile picture and account preferences if you provide them
• Booking information:
  • dates, number of travelers, selected options, and transaction history
  • contact details required to process the booking
• Provider data:
  • professional information and details of published offers
  • calendars, photos, descriptions, and payout information
• Technical and usage data:
  • IP address, device type, operating system, and technical logs
  • pages viewed, searches, favorites, and interactions with the platform

• Provide our services:
  • create and manage your account
  • process bookings and payments
  • facilitate communication between users, providers, and support
• Improve the experience:
  • personalize results and recommendations
  • measure platform usage and develop new features
• Security and compliance:
  • prevent fraud, abuse, and illegal activities
  • meet our legal, accounting, and regulatory obligations

We do not sell your personal data to third parties for commercial purposes.

• With providers: we share the information necessary to fulfill the booking.
• With our subcontractors: cloud hosting, analytics, customer support, notifications, and payment providers.
• With competent authorities when required by law or to protect our rights, our users, or platform security.
• With your consent when you explicitly choose an integration or specific sharing.

• Essential cookies to maintain the session, secure login, and remember certain preferences.
• Audience and performance measurement tools to understand product usage and improve our interfaces.
• Personalization and communication technologies, subject to settings available on your device or browser.

• Account data is retained as long as your account remains active, then for a reasonable period to manage legal obligations or disputes.
• Booking and payment data may be retained longer to meet accounting, tax, or regulatory obligations.
• Technical logs are retained for a limited period necessary for security, support, and product analysis.

Under applicable law, you may exercise several rights regarding your personal data.

To exercise these rights, contact us at privacy@okeyo.ma. We will respond within the time limits required by applicable regulation.

• Request access to the data we hold about you.
• Request correction or updating of inaccurate information.
• Request erasure, restriction of processing, or portability of your data when these rights apply.
• Object to certain processing, in particular related to direct marketing.
• Withdraw your consent when processing is based on this legal ground.

• We implement technical and organizational measures designed to protect data against unauthorized access, loss, alteration, or disclosure.
• Sensitive data is protected by access controls, encryption in transit, and appropriate monitoring practices.
• Payments are processed by specialized partners compliant with applicable security standards.

Okeyo Travel is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

If you believe a minor has provided us with personal information, please contact us so we can review and delete that data if necessary.

This policy may be updated to reflect legal, technical, or operational developments.

The most recent version is always published on this page with its update date.

• Privacy: privacy@okeyo.ma
• Support: support@okeyo.ma
• Contact address: Okeyo Travel, Morocco